Shipping Policy

Welcome to Trinkets town! We’re thrilled to bring our beautiful jewelry directly to you. Below you’ll find our shipping policies designed to ensure a smooth and transparent shopping experience. Should you have any questions, please feel free to contact our customer service team at trinketstownn@gmail.com

1.Order Processing Time

Processing Time: All orders are processed within 1-2 business days after payment confirmation. Custom and engraved jewelry may take additional processing time, typically between 2-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer the following shipping options:

Standard Shipping: Delivery typically within 5-7 business days for domestic orders.
Expedited Shipping: Delivery within 2-3 business days (available for urgent needs).
Express Shipping: Next-day or 2-day delivery for urgent orders.

Shipping times may vary depending on your location and the carrier used. All orders are dispatched with tracking information, which will be sent to you once your order has shipped.

3. Shipping Rates

Shipping costs are calculated based on:

Destination: Domestic and international shipping options are available.
Order Size and Weight: Larger or heavier jewelry items (e.g., multi-piece sets, heavy pieces) may incur higher shipping fees.
Shipping Method: Rates vary depending on the selected shipping speed.

Shipping charges will be calculated at checkout, and you can view the total before confirming your purchase.

4. Address Accuracy

To ensure the safe and timely delivery of your order, it’s essential that your shipping address is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses. Please double-check your address during checkout to ensure no errors.

5. Lost, Damaged, or Missing Packages

We take great care to ensure that your jewelry reaches you in perfect condition. However, if you experience an issue with your order:

Lost Packages: If your package is lost during transit, please contact us within 2 days of the estimated delivery date, and we will investigate the matter with the carrier.
Damaged Items: If your order arrives damaged, please contact us immediately. We may require opening video of the order from start, of the damage for claims purposes. We will initiate a claim with the carrier and provide a replacement or refund, depending on the situation. without proper opening video, no claims shall be entertained.

6. Shipping Delays

While we strive to meet our delivery estimates, shipping delays can sometimes occur due to weather, holidays, or carrier issues. In case of delays, we will notify you promptly via email. We appreciate your understanding and patience.

7. Return and Exchange Policy

If you need to return or exchange your jewelry, please visit our Return & Exchange Policy page for more details on how to process returns. Customized or engraved jewelry may not be eligible for return or exchange unless faulty.

Thank you for shopping with Trinkets town! We’re honored to help you find the perfect piece of jewelry, and we’ll ensure your order is handled with care every step of the way.