FAQ

Q: How can I place an order at Trinkets Town ?

A: Ordering at Trinkets Town 1 is simple. Follow these steps: 1. Browse: Visit our website and explore our anti-tarnish jewelry. 2. Select Items: Click on pieces to purchase, choosing size, color, etc. 3. Add to Cart: Press "Add to Cart" for each item and review your selections. 4. Review: Click the cart icon, adjust quantities, or remove items. 5. Checkout: Click "Checkout," and enter shipping and billing details. 6. Payment: Choose your preferred payment method. 7. Confirmation: Receive an order confirmation email. 8. Delivery: Your jewelry will be carefully packaged and shipped. For assistance, contact our customer service. At Trinkets Town 1, we ensure your experience is as sparkling as our jewelry!
How long will it take to receive my order?

Orders are processed within 1-2 business days and delivered in 4-8 working days depending on your location.
Do you have a physical store?

Yes, we also serve customers offline. Visit us at: trinkets town, shop no.7, behind jai Shankar ice cream, Ulhasnagar , Mumbai. 421002 or contact us to schedule a visit
Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. Once an order is confirmed and payment is processed, it cannot be modified or canceled. However, if you need assistance or if there’s an issue with your order, please contact our customer service team immediately at trinketstownn@gmail.com, and we’ll do our best to help.
What should I do if I receive a damaged or incorrect item?

We take great care in packaging your jewelry, but if your item arrives damaged or is incorrect, please contact us within 48 hours of receiving your order. We require a video of the unboxing for any damaged items, which must clearly show the condition of the product and packaging. After we review the video and confirm the issue, we’ll offer a replacement or a refund. For incorrect items, please email us with photos, and we’ll resolve the issue as quickly as possible.
Do you accept returns?

We do not accept returns on jewelry items unless they are damaged or defective upon arrival. If you receive a damaged or defective item, please refer to our Returns & Refund Policy for instructions on how to initiate a claim. Custom or engraved jewelry is non-returnable.
How do I care for my jewelry?

To ensure your jewelry stays in excellent condition, follow these simple care tips: Keep your jewelry away from harsh chemicals, such as cleaning products, perfumes, and lotions. Store your jewelry in a dry, cool place, ideally in the original box or a soft pouch to prevent scratching. Avoid wearing your jewelry while swimming, showering, or exercising to avoid damage. Clean your jewelry gently with a soft cloth to remove dirt and oils.