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Returns & Refund Policy

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1. Non-Returnable Items

Due to the delicate nature of our products hygiene, personalisation, we cannot accept returns for the following:

  • All Jewelry Items (including rings, necklaces, bracelets, earrings, etc.)

  • Customized or Engraved Jewelry: Items that have been personalized or engraved are final sale and cannot be returned or exchanged unless faulty.

  • Sale Items: Jewelry purchased during a sale or with a promotional discount is also non-returnable.

2. Damaged or Defective Items

We take great care in packaging and shipping your jewelry to ensure it reaches you in perfect condition. However, if your order arrives damaged or defective, we’re here to assist you.

To initiate a damage claim, please follow these steps:

  1. Video Proof: To be eligible for a damage claim, a full unboxing  video -starting from the sealed package-of your order is required. This video must clearly show the condition of the item and packaging at the time of receipt. The video is required for us to process any claims for damage or defect.

  2. Contact Us Within 48 Hours: Once you’ve filmed the unboxing video, please contact us immediately via email at [trinketstownn@gmail.com] within 48 hours of receiving your order. Include your unboxing video, photos of the item, and your order number along with a short description of the issue.”

  3. Please note: A clear unboxing video from the moment the package is opened is mandatory for any return or refund request. Without this, we will not be able to process claims for damage, defect, or wrong product.”

  4. Inspection & Approval: Upon receiving your claim, our team will review the video and images to determine the nature of the damage. If your claim is approved, we will offer one of the following solutions:

    • Replacement: We will send you a replacement piece at no additional cost.

    • Refund: If a replacement is not available or preferred, we will issue a full refund to your original payment method.

  5. Return Shipping: If required, we will provide a prepaid return label for the damaged or defective item.

3. How to Handle Incorrect or Missing Items

If you receive an item that is different from what you ordered or if an item is missing from your order:

  • Contact Us Immediately: Please email us within 48 hours of receiving your order. Provide your order number, clear photos of the incorrect item(s), and any missing items, and we will work quickly to resolve the issue.

  • Resolution: We will either send you the correct item or issue a refund for any missing or incorrect items.

4. Refund Process

  • Refunds for Damaged or Defective Items: Once your claim is reviewed and approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to reflect on your account, depending on your bank or payment provider.

  • Refund Timeframe: All refunds for approved damage claims will be processed within 7 business days after the issue has been resolved.

5. No Returns on Change of Mind

Since our jewelry is handcrafted and each piece is packed with care, we are unable to accept returns or exchanges for changes of mind or size issues.”

We do not accept returns or exchanges for items purchased due to change of mind or incorrect sizing. Please review your order carefully before confirming your purchase. We recommend checking our size guide and product descriptions to ensure you select the right pieces.

6. Exchanges / cancellation

We currently do not offer direct exchanges. In case of eligible issues, you may follow the return process, and place a fresh order for the new item.”

    ---Orders once shipped cannot be cancelled under any circumstances.

    •    You may cancel your order only before dispatch.
   •    Once tracking details are shared or item is marked as shipped, cancellation is no longer possible.
   •    Please double-check product details, delivery address, and contact info before placing your order.

7. Additional Information

  • Inspection and Approval: All claims are subject to review and approval by our team. In the rare case your claim cannot be approved due to missing proof or other reasons, we will inform you with a clear explanation.

  • Shipping Charges: In the case of damage or defects, we will cover the cost of return shipping. For other reasons (e.g., change of mind, etc), the customer is responsible for any return shipping fees.

We appreciate your understanding and cooperation. Our goal is to ensure that you are completely satisfied with your jewelry, and we will do everything we can to resolve any issues in a fair and timely manner

 

8. Contact & Support

For any help, feel free to reach us at:
Email: trinketstownn@gmail.com
WhatsApp: [+919823471671]
Our support team responds within 24–48 hours on working days.

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